Prepare well-crafted invective for the powerful person you are trying to reach, but be kind to the person who answers the phone.
Use the on-hold music as an opportunity to practice loving kindness.
there’s a little black train a’comin’
No one should be confused about what is happening in our government. It is cultural revolution, on the scale of the program implemented by Mao in China in the 1960s and 70s. It is an attempt to create a complete break with institutional memory so as to assert greater control over the mechanism of government.…